Aug
Q&A: Davide Laghi, Y6Sigma Solutions
The current economic climate is placing additional pressure on shared service organizations (SSO) to produce more immediate working capital and top & bottom-line improvements. This is no different from any other contingency.
This kind of pressure should always be there and the true business case of the SSO should be delivering these kinds of benefits anyhow. If SSOs are either struggling or operating sub-optimally in 2009, it is not due to the current economic climate, but rather the fact that these organizations do not have all of the right solutions to deliver the real business case of a true “value-added” shared services center, which entails segregating the transactional processes and enabling what is left of the upstream, now client support function (i.e. finance), and transforming it into a value adding business development support engine capable of the following:
Finance: Driving core business improvements (top & bottom-line)
Procurement: Delivering the best mix of quality and cost of supply
HR: Driving cultural transformation and change enablement
Marketing: Selling business transformation
IT: Enhancing business process competitiveness